Investors Call Out: Board Performance Is Non-Negotiable

In today’s rapidly evolving corporate environment, board performance is no longer a talking point—it’s a strategic imperative. Institutional investors, activist hedge funds, and proxy advisory firms are holding boards accountable like never before. Superficial governance is no longer tolerated. What’s demanded instead: strategic foresight, transparency, and alignment with long-term stakeholder interests. The board overhaul at ExxonMobil is just one of many high-profile signals: underperformance—especially on ESG and governance—can trigger immediate, forceful investor action.

A recent study by the Hoover Institution and the Rock Center for Corporate Governance at Stanford University found that nearly 68% of institutional investors consider board effectiveness the single most important factor in their investment decisions.¹ It’s no longer just about short-term financial returns—investors increasingly expect robust oversight of ESG metrics, risk management, and long-term value creation. For publicly listed companies, these evolving expectations present a distinct challenge: How can boards excel under such intense scrutiny while still guiding complex global operations?
But this moment also presents a significant opportunity. Boards that respond proactively—by refining their composition, strengthening evaluation and benchmarking processes, enhancing oversight structures, and engaging in meaningful investor dialogue—are best positioned to lead. This isn’t just about investor pressure—it’s about the board’s ability to stay ahead of the curve. Those that respond with strategic clarity and operational resilience will not only survive but lead in a transformed governance environment.

This article explores why board performance is now truly non-negotiable, how investor expectations are reshaping the governance landscape, and what practical steps boards can take to meet this high-stakes moment.

The Shifting Power Dynamics: Why Investors Are Turning Up the Heat

Rise of Investor Activism
Once seen as occasional agitators, activist shareholders have become influential global players who shape not only governance structures but also corporate strategy. Their influence is amplified by large institutional investors and proxy advisory firms, which increasingly support activist proposals. The result: heightened pressure on boards to address both financial performance and ESG priorities such as climate risk and board diversity.

This is no longer a U.S.-centric phenomenon. While North America and Europe remain the most active markets, Asia is witnessing a sharp rise in activist campaigns—underscoring the global nature of this shift.

Today’s activists use a sophisticated mix of proxy fights, media campaigns, behind-the-scenes negotiations, and settlement agreements. Their targets often include board composition, operational restructuring, and governance reform. While activism is still often seen as confrontational, many investors are open to constructive engagement—provided boards show strategic clarity and a willingness to adapt. This more pragmatic approach, often described as “collaborative activism,” enables boards to transform pressure into opportunity by refreshing leadership, increasing transparency, and proactively addressing legitimate concerns.

Regulatory developments and sustained media interest are making it easier for activists to mobilize broader support. High-profile cases have raised public awareness and prompted many companies to conduct “peacetime” governance reviews—assessing vulnerabilities before conflicts arise. Boards that recognize this shift and engage early can turn potential risks into long-term advantages. For deeper insights, see our dedicated briefing on How Boards Should Engage With Activist Shareholders.

Evolving Shareholder Expectations.
Looking ahead to the 2025 proxy season, the scope of investor scrutiny is expanding well beyond traditional financial metrics. Executive pay, shareholder rights, board composition and refreshment strategies, and robust board evaluations are moving to the center of the agenda. These themes reflect not only shifting regulatory landscapes but also evolving societal expectations around corporate accountability.

A key trend is that more investors are seeking direct access to board members outside of proxy season. This proactive engagement—well in advance of formal votes—aims to build trust and align on long-term value creation, risk oversight, and governance priorities. Boards that remain invisible or unresponsive risk alienating critical stakeholders and creating space for activist narratives to take hold. Importantly, institutional investors are increasingly willing to align with activist campaigns when their interests converge—particularly around ESG shortcomings and governance failures.

Investor activism has also gone global. Companies across Europe and Asia now face the same pressures that once seemed unique to the U.S.—from calls for spin-offs to demands for science-based climate targets. Meanwhile, new governance concerns are emerging: dual-class shares, loyalty voting structures, and virtual-only AGMs are seen by many shareholders as barriers to transparency and accountability.
For boards, the message is clear: shareholder expectations are rising—not only in scope, but in strategic depth. Financial performance alone is no longer enough. Sustained board effectiveness now requires a clear governance stance, credible ESG oversight, and a willingness to engage meaningfully with evolving investor demands.

The Influence of Proxy Advisors: Decisive but Context-Dependent
Proxy advisory firms—most notably Institutional Shareholder Services (ISS) and Glass Lewis—continue to shape outcomes during proxy season. Their influence is particularly evident in contested board elections, executive compensation votes, and ESG-related proposals. However, the weight of their recommendations varies significantly depending on company size, ownership structure, and the extent to which institutional investors follow independent voting policies.

At large-cap companies, final outcomes often depend on how the “Big Three”—BlackRock, Vanguard, and State Street—vote. A recent example at Disney illustrates this: ISS recommended a dissident nominee, yet the Big Three sided with management, ultimately tipping the balance. In contrast, at small- and mid-cap firms with more fragmented ownership, proxy advisor recommendations tend to have a more direct impact. These companies often lack dominant passive shareholders, making ISS and Glass Lewis especially influential.

While the influence of proxy advisors is real, it is rarely decisive on its own. A study by Rivel Research Group in 2016 found that only 7% of institutional investors consider proxy firms their primary voting influence, instead favoring internal guidelines and market best practices. Research by McCahery, Sautner, and Starks in 2015 reinforces this view: proxy advisors serve as a reference point—not a substitute—for institutional analysis.²

In recent months, there have also been visible changes in the proxy voting policies of the two market leaders. In the US, ISS has “indefinitely suspended” consideration of ethnic and racial diversity in its recommendations – a direct response to increasing political pressure. Glass Lewis has announced that it will review its criteria, but has not yet published new guidelines.

This reluctance is indicative of the growing caution with which institutional investors are evaluating ESG and DEI proposals. What was once considered a low-risk reputational measure is now being viewed in a more politically and economically nuanced way. As a result, both investors and proxy advisors are taking a much more critical look at ESG initiatives, focusing on their financial relevance and regulatory viability.

The introduction of the Universal Proxy Card (UPC) marks another structural shift.⁴ It allows management and dissident nominees to appear on the same ballot. For ISS and Glass Lewis, this means more detail and more case-by-case decisions. For smaller companies in particular, a single negative recommendation can now tip the scales – especially since the big institutional votes are often absent. Although both advisors now provide differentiated ratings based on company size and governance level, the large asset managers, in close consultation, retain the final say.

Implication for Boards: Boards must understand the interplay between proxy advisors and institutional investors—and build alignment early. For firms with fragmented ownership, even subtle shifts in proxy guidance can have outsized impact. Proactive engagement and transparent governance narratives are more important than ever.

Regulatory Pressure and the Expanding Disclosure Mandate
Global regulatory developments are adding complexity to disclosure requirements—especially around ESG and DEI issues. Boards must navigate not only differing legal expectations across jurisdictions, but also increased scrutiny from shareholders and regulators alike.

In the United States, Staff Legal Bulletin No. 14M⁵ has raised the bar for ESG and social proposals by requiring a clear connection to a company’s core business operations. Meanwhile, the SEC is tightening oversight on beneficial ownership, mandating detailed Schedule 13D⁶ filings for investors holding over 5% . This has made some shareholders more cautious about launching public campaigns on ESG issues.

Across the Atlantic, the EU’s Shareholder Rights Directives have substantially expanded transparency requirements.⁷ Listed companies must now disclose board-level oversight mechanisms, director compensation ratios, and the integration of ESG factors into corporate strategy. European regulators tend to take a more prescriptive stance on governance—pushing boards to embed ESG and diversity into their reporting frameworks.

Major financial markets in Asia are also catching up: Hong Kong, for example, requires listed companies to publish detailed ESG reports in line with international standards such as the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).⁸ Singapore, South Korea, and other countries in the region are increasingly tightening their governance requirements, albeit at different speeds and with approaches that in some cases vary widely. This makes it much more difficult for multinationals to establish a single reporting standard that is globally compatible.

Overall, a fragmented picture is emerging: while fewer ESG proposals are appearing on the agenda in the US, regulatory pressure for holistic reporting – from sustainability goals to executive compensation – is growing in Europe and Asia. At the same time, regulatory setbacks to DEI requirements in some countries are causing companies to rethink diversity metrics or adjust incentive systems. But despite these different frameworks, one expectation remains the same: investors around the world want transparency on all issues that materially affect long-term value creation – and a board that can independently and competently deliver on that expectation.

Implication for Boards: Compliance is no longer sufficient. Boards must anticipate where disclosure standards are heading and proactively manage the narrative. Materiality thresholds are shifting—and so is the definition of what constitutes effective board oversight in an era of politicized ESG expectations.

Key Challenges for Boards Under Investor Scrutiny

Investor expectations are evolving fast—and the implications for boards are clear: effectiveness is no longer an abstract ambition, but a strategic imperative. In our experience, the gap between high-performing boards and underperforming ones is increasingly visible to capital markets. The following five areas have emerged as critical pressure points.

Board Composition & Diversity
One of the most visible demands shareholders place on boards today is diverse composition—both in terms of demographic representation and specialized skill sets. Investors now expect boards to reflect not only a range of professional and cultural backgrounds, but also deep expertise in areas such as digital transformation, ESG, and financial strategy. The rationale is clear: diverse boards are more likely to challenge entrenched assumptions, anticipate emerging risks, and steer the company effectively through complexity.

From the perspective of board performance, composition is no longer a “soft” governance topic. Proxy advisors like ISS and Glass Lewis increasingly treat diversity and board refreshment as indicators of governance quality. Failure to demonstrate meaningful progress can trigger negative voting recommendations or even activist campaigns targeting underperforming directors.

Strategic Oversight & Long-Term Value Creation
Institutional investors want clear evidence that boards are not passive bystanders, but strategic thought partners. This goes far beyond rubber-stamping management decisions. It means asking the right questions, probing assumptions, and ensuring that long-term value creation takes precedence over short-term gains.

Consider a recent activist intervention at a global consumer goods company. Amid stagnant growth and a stalled innovation pipeline, activist shareholders challenged the board’s lack of strategic oversight. Within months, several directors were replaced with individuals who brought fresh perspectives on digital strategy and sustainability. The result? A fundamental strategic pivot and a revitalized market position.

This case illustrates a broader truth: boards that fail to actively shape strategy—or that signal complacency—may quickly lose investor confidence. High-performing boards are deeply engaged in strategy formulation and rigorously assess whether the company’s direction aligns with long-term shareholder interests.

Risk Management & Crisis Preparedness
Board effectiveness is also tested in how well risks are identified and managed. Today’s risk landscape is more complex than ever—ranging from cyber threats and supply-chain vulnerabilities to geopolitical tensions and climate-related disruptions. Investors are increasingly probing boards on their familiarity with these challenges and the resilience of corporate risk management frameworks. (Für weitere Informationen hierzu siehe unser Briefing: Is Your Board a Catalyst for Resilience?

In our advisory work, we consistently see that boards with dedicated expertise in risk management—and those who run scenario-based crisis simulations—are better prepared to mitigate reputational and operational fallout. Conversely, boards that treat risk as a compliance exercise often find themselves blindsided. In a world of relentless scrutiny, even a single unanticipated event can cascade into lasting shareholder dissent.

Executive Compensation & Incentive Alignment
Nothing reflects board accountability quite like executive compensation. Say-on-Pay votes, strongly influenced by proxy advisory firms, have become a sharp instrument for expressing dissatisfaction with board decisions. Misaligned packages—those that reward short-term performance while ignoring ESG progress or capital efficiency—can spark immediate backlash.

In contrast, in our consulting work at RefineValue, we see forward-thinking boards of directors linking their incentive structures to clearly defined KPIs that effectively translate their strategic vision into reality and that include both financial and non-financial objectives. Equity awards, which must be held for the long term, are now the largest component of executive compensation, demonstrating strategic foresight and a focus on long-term value creation. Equity compensation is a signal that investors pay attention to – and reward.

Board Evaluations: Strategic Tool or Missed Opportunity?
Board evaluations have evolved—fast. No longer a governance checkbox, they are now a critical lever for strategic alignment, board renewal, and investor confidence. High-performing boards are taking a far more rigorous and multi-dimensional approach: evaluating not only the board as a collective body, but also the effectiveness of committees and the individual contributions of each director.

This shift reflects a deeper truth: governance performance is personal. Directors are increasingly expected to demonstrate strategic insight, oversight discipline, and adaptive thinking. Structured evaluations help identify where strengths lie—and where gaps exist in skills, mindset, or engagement.

In leading organizations, evaluations are no longer conducted in isolation. Peer benchmarking and independent third-party assessments are becoming standard—especially during major transformations, M&A activity, leadership transitions, or under heightened investor scrutiny. These external perspectives provide critical objectivity, reduce groupthink, and bring sharper clarity to boardroom dynamics.

Importantly, the most forward-looking companies are extending the evaluation process to the executive level—most notably to the CEO. Institutional investors are asking: Is the CEO still the right leader for the strategy ahead? What is the board doing to ensure ongoing CEO effectiveness and accountability? Formal, structured CEO evaluations—backed by clear metrics and feedback loops—are increasingly seen as a hallmark of serious governance.

Equally important is the culture around evaluation. Boards that treat feedback as a source of learning—not judgment—create space for continuous improvement. In contrast, boards that approach the process defensively or infrequently risk reinforcing the very performance issues they should be addressing.

In our dedicated WhitePaper How Effective Is Your Board Evaluation?, we explore how leading boards use evaluation as a driver of strategic clarity, governance maturity, and long-term board renewal. For a deeper look into CEO-specific challenges, see our companion WhitePaper on CEO Evaluation.

Deep Dive: Shareholder Engagement & Strategic Communication Gaps

One of the most overlooked drivers of board effectiveness is proactive, year-round engagement with shareholders. Too many boards still treat the annual general meeting as the primary—and sometimes only—opportunity to communicate. That is no longer sufficient.

In today’s environment of heightened scrutiny, communication gaps are not just missed opportunities—they represent a strategic risk. Boards that fail to engage consistently risk losing control of their narrative, undermining investor confidence, and opening the door to activist pressure or voting losses. Conversely, boards that treat shareholder engagement as a continuous strategic function reinforce their position as credible stewards of long-term value.

The Strategic Value of Proactive Communication

  • Stronger Credibility: Boards that engage routinely with investors build a reservoir of trust—critical in times of market turbulence or controversy.
  • Activism Deterrence: Early identification and resolution of shareholder concerns can neutralize activist agendas before they gain momentum.
  • Market Insight: Regular dialogue delivers actionable intelligence on emerging risks, competitive threats, and shifting investor sentiment.
  • Enhanced Stability: Investors who feel heard and understood are less likely to support activist campaigns or oppose board recommendations.

These benefits are not theoretical. In our experience, high-performing boards that maintain active dialogue with institutional shareholders and proxy advisors are more resilient when facing contentious issues—whether around ESG performance, executive compensation, or strategic direction.

Best Practices for Year-Round Engagement

  • Establish a Continuous Dialogue: Go beyond proxy season. Schedule off-season governance roadshows or direct meetings with top investors.
  • Customize Conversations: Understand each investor’s specific priorities—whether ESG, returns, or board composition—and tailor your message accordingly.
  • Coordinate with Management: Ensure alignment between the board and executive team on key messages, while maintaining the board’s independent oversight role.
  • Demonstrate Responsiveness: Track investor feedback and follow up with clear actions or explanations—especially after contentious votes or proxy season insights.
  • Communicate Transparently: Use plain language in disclosures. Consider a “Board Update” or “Governance Report” to reinforce accountability and explain oversight decisions.

Concrete Steps for Boards

  • Map Your Key Shareholders: Know your top holders, track their voting patterns, and identify potential allies or dissenters.
  • Stay Aligned with Proxy Advisors: Monitor ISS and Glass Lewis guidelines closely; engage proactively if your agenda includes potentially contested items.
  • Engage Early and Often: Host informal check-ins and one-on-one calls well before proxy season to keep investors informed and aligned.
  • Evaluate Your Own Capability Gaps: Use structured board evaluations to identify areas where expertise (e.g., digital innovation, sustainability) may be lacking—and communicate how you plan to address them.
  • Close the Loop: When investor input leads to action—whether an ESG disclosure upgrade or an adjustment in compensation strategy—make the rationale visible.

By institutionalizing year-round engagement, boards not only mitigate governance risks but also elevate the overall performance and credibility of their oversight. In a capital market defined by transparency, influence, and accelerated expectations, effective communication isn’t optional—it’s a strategic imperative for high-performing boards.

 

Board Performance Isn’t Optional—It’s the New Strategic Frontier

In today’s governance landscape, boards that underperform don’t just fall behind—they get left behind. The scrutiny from institutional investors, proxy advisors, and activist shareholders is sharper, faster, and more unforgiving than ever. Board effectiveness is no longer a back-office concern—it’s a front-line strategic issue.

This moment calls for more than compliance. It demands clarity of purpose, bold oversight, and a boardroom willing to evolve. Governance must be dynamic, not defensive. Proactive boards that take ownership of the investor dialogue, that challenge the status quo, and that operate with transparency and resilience will not only survive—they will lead.

In an era defined by complexity, politicized ESG, and shifting stakeholder power, high-performing boards are no longer the exception. They are the expectation.

Quick Wins for Forward-Looking Boards

1. Elevate Board Evaluation to a Strategic Discipline: Regularly assess the performance of the full board, committees, the non-executive directors, the CEO, and individual executives—with external benchmarks and real follow-through.

2. Close the Diversity Credibility Gap: Move beyond checkbox diversity. Appoint directors with real expertise in ESG, digital, and transformation to match the company’s strategic challenges.

3. Pressure-Test Risk and Crisis Preparedness: Go beyond compliance checklists. Run live scenarios and assess where the board may be underestimating geopolitical, cyber, or climate-related threats.

4. Engage Early, Often, and Authentically: Don’t wait for proxy season. Establish a year-round investor engagement plan—and make it personal, proactive, and strategic.

5. Own the Governance Narrative: Define your board’s role in long-term value creation—and communicate it clearly to investors, stakeholders, and the market before someone else does it for you.

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