Increasingly sophisticated technological developments and the advancing globalization of the industry are changing customer expectations and presenting the professional services sector with ever more challenging tasks. In addition, the intensifying competition and very strong dynamic industry development are radically changing the environment in professional services at high speed. Professional services must adapt to the challenges of this volatile world to generate revenues and create sustainable value. Today’s customers want true partners who will work with them as drivers, catalysts, and shapers to address the disruptive and transformational changes to business models and organizations. In hardly any other industry is it necessary to adapt more quickly to new trends and change leadership behavior in order to survive in the increasingly global competitive environment. The quality of the service offering as well as the consulting performance—and thus the potential for growth and profitability—are primarily determined by the recruitment and development of outstanding leaders. The decisive factors here are the right experience, competencies, and cultural understanding of the leaders and top performers of a consulting company and service provider. Professional services will therefore continue to be a people business in the future, where success will be determined by filling key positions perfectly. Exceptional leaders and top performers who understand how to differentiate services, drive innovation, motivate employees, and retain customers are more important than ever before in meeting the challenges of global competition.
